Shipping policy

We ship via Royal Mail or Courier. All orders are shipped from our head office in Nuneaton, Warwickshire. Orders are processed every business day at 2pm. We do not process or ship orders on Saturdays, Sundays or bank holidays.

Shipping rates can be seen before you complete checkout, we offer multiple shipping options for UK and international postage.

Please note that on orders outside the United Kingdom (including Ireland), Duty & Taxes may apply and be payable to the customs authority within your country.

CUSTOMS FEES & TAXES (Including Ireland)

As the UK is now no longer part of the EU orders shipped internationally, including countries within Europe, may incur a customs fee charge. This also now includes Ireland.

We do not deliver goods Duty Paid at this time therefore any custom fee charged on an order is the responsibility of the customer/consignee.

The shipping charge calculated at checkout is a different charge from any potential customs fee.

If you have any concerns about fees please contact us before placing your order so we can advise.

We do not refund outbound shipping fees should a parcel be returned by the customer or by the courier for non-delivery. This includes parcels refused at the point of delivery or not collected due to import fees being charged. We reserve the right to charge for outbound postage should we be asked to arrange re-delivery of the goods.